Refund policy

Refund & Return Policy

At Heather Crafts, each item is carefully handcrafted, and many of our products are personalized specifically for you.

Because personalized products are made to order, we do not accept returns or exchanges for items with customer-provided names, initials, or custom engravings unless the item arrives damaged, defective, or we made an error in personalization.

Please double-check all personalization details before placing your order. We are not responsible for spelling errors, incorrect names, initials, or other personalization details provided by the customer.

If your item arrives damaged, defective, or incorrectly personalized due to our error, please contact us at heathercraftsph@gmail.com within 7 days of receiving your order. Please include your order number and clear photos of the item so we can review the issue and provide an appropriate resolution.

For non-personalized items, returns may be requested within 7 days of delivery, provided the item is unused, undamaged, and in its original condition. Please contact us before returning an item so we can provide return instructions.

Customers are responsible for return shipping costs unless the return is due to an error on our part or the item arrived damaged or defective.

Cancellations

If you need to cancel or change your order, please contact us as soon as possible. Personalized or made-to-order items cannot be cancelled or changed once production has started.

Refunds

Once an approved return is received and inspected, we will notify you regarding your refund. Approved refunds will be processed using an agreed refund method. Original shipping charges are non-refundable unless the order was incorrect, damaged, or defective due to our error.

If you have any questions about your order, please contact us at hello@heathercrafts.com.